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Fault description
For W19
After the fault occurs, please remember the code first and turn off the power.
| Fault code | Reason | Processing mode |
| Fault E1 | After 120 minutes continuously of water purifying, the tank is not fully filled | Check if the water is leaking or the water tank is under water shortage |
| Fault E2 | Inlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E3 | Outlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E4 | Inlet water temperature has been detected below 0-1°C | Use water with 5 °C or more |
| Fault E6 | Hardware heating circuit board fault has been detected | Replacement of heating parts |
| Fault E7 | Ultra-temperature of heating parts | Automatically return to normal temperature after temperature fall |
For W19G
After the fault occurs, please remember the code first and turn off the power.
| Fault code | Reason | Processing mode |
| Fault E1 | If you continue to purify water for 60 minutes, the water is not full. | It is necessary to check the tap water supply to see whether it delivers normally. |
| Fault E2 | Inlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E3 | Outlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E4 | Inlet water temperature has been detected below 0-1°C | Use water with 5 °C or more |
| Fault E6 | Hardware heating circuit board fault has been detected | Replacement of heating parts |
| Fault E7 | Ultra-temperature of heating parts | Automatically return to normal temperature after temperature fall |
For W19 PRO
After the fault occurs, please remember the code first and turn off the power.
| Fault code | Reason | Processing mode |
| Fault E1 | After 120 minutes continuously of water purifying, the tank is not fully filled | Check if the water is leaking or the water tank is under water shortage |
| Fault E2 | Inlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E3 | Outlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E4 | Inlet water temperature has been detected below 0-1°C | Use water with 5 °C or more |
| Fault E6 | Hardware heating circuit board fault has been detected | Replacement of heating parts |
| Fault E7 | Ultra-temperature of heating parts | Automatically return to normal temperature after temperature fall |
| Fault E8 | Hydrogen-rich water tank TDS over 20 | Drain the water from the hydrogen-rich water tank from the bottom, add pure water again, turn off the power, and restart the machine |
W19 PRO-G
After the fault occurs, please remember the code first and turn off the power.
| Fault code | Reason | Processing mode |
| Fault E1 | If you continue to purify water for 60 minutes, the water is not full. | It is necessary to check the tap water supply to see whether it delivers normally. |
| Fault E2 | Inlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E3 | Outlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E4 | Inlet water temperature has been detected below 0-1°C | Use water with 5 °C or more |
| Fault E6 | Hardware heating circuit board fault has been detected | Replacement of heating parts |
| Fault E7 | Ultra-temperature of heating parts | Automatically return to normal temperature after temperature fall |
| Fault E8 | Hydrogen-rich water tank TDS over 20 | Drain the water from the hydrogen-rich water tank from the bottom, add pure water again, turn off the power, and restart the machine. |
W19C-G
After the fault occurs, please remember the code first and turn off the power.
| Fault code | Reason | Processing mode |
| Fault E1 | If you continue to purify water for 60 minutes, the water is not full. | Check the tap water supply to see if it is delivering normally. |
| Fault E2 | Inlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E3 | Outlet water temperature NTC open circuit | Plug-in terminal or replace heating parts |
| Fault E4 | Inlet water temperature has been detected below 0-1°C | Use water with a temperature of 5°C or more |
W19C
After the fault occurs, please remember the code first and turn off the power.
| Fault Code | Reason | Processing Mode |
| E1 | After 120 minutes of continuous water purification, the tank is not fully filled | Check if the water is leaking or if the water tank is experiencing a shortage |
| E2 | Inlet water temperature NTC open circuit | Reconnect terminal or replace heating parts |
| E3 | Outlet water temperature NTC open circuit | Reconnect terminal or replace heating parts |
| E4 | Inlet water temperature detected below 0-1°C | Use water at 5°C or above |
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