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Fault elimination
For W19
If your machine fails, please refer to the help information in the following table first. If the problem cannot be solved, please contact the local maintenance department.
| Fault | Reason |
| The machine cannot produce water | 1. Check whether the raw water tank has water |
| 2. Check whether the filter element is blocked due to too much dirt | |
| Water flow is smaller | Check whether the filter element is too dirty or used beyond the service life |
| Water does not taste good | Check whether the filter element is not replaced after used beyond the service life |
| Water does not taste good | 1. Check whether the parts on the machine has been dismantled without authorization |
| 2. Check whether the parts at the seepage place are screwed tightly, staggered in teeth or slide | |
| 3. Check whether the silicone seal ring at the seepage place is aged or damaged | |
| Electricity leakage and induced electricity of machine body | The machine is grounded poorly |
| Machine does not heat | 1. Is your dispenser connected to the power supply |
| 2. The temperature-controlled protector on the heating barrel is not reset. | |
| Machine is not cooling | 1. Is your dispenser connected to the power supply |
| 2. Did you turn off the cooling function? | |
| Machine is not hydrogen | 1. Whether hydrogen production has been completed or transparent water tanks has no bubbles. |
| 2. Is there any water in the small water tank? | |
| 3. The large module needs to clean, and disconnect the power supply of the module while cleaning. |
For W19G , W19 PRO-G , W19C-G
If your machine fails, please refer to the help information in the following table first. If the problem cannot be solved, please contact the local maintenance department.
| Fault | Reason |
| The machine cannot produce water | 1. Waiting for the water purifier to re-purify water, when the“No Water” light is still always on, you need to check the water pipes to see whether it delivers tap water normally. |
| 2. Check whether the filter element is blocked due to too much dirt | |
| Water flow is smaller | Check whether the filter element is too dirty or used beyond the service life |
| Water does not taste good | Check whether the filter element is not replaced after used beyond the service life |
| Water does not taste good | 1. Check whether the parts on the machine has been dismantled without authorization |
| 2. Check whether the parts at the seepage place are screwed tightly, staggered in teeth or slide | |
| 3. Check whether the silicone seal ring at the seepage place is aged or damaged | |
| Electricity leakage and induced electricity of machine body | The machine is grounded poorly |
| Machine does not heat | 1. Is your dispenser connected to the power supply |
| 2. The temperature-controlled protector on the heating barrel is not reset. | |
| Machine is not cooling | 1. Is your dispenser connected to the power supply |
| 2. Did you turn off the cooling function? | |
| Machine is not hydrogen | 1. Whether hydrogen production has been completed or transparent water tanks has no bubbles. |
| 2. Is there any water in the small water tank? | |
| 3. The large module needs to clean, and disconnect the power supply of the module while cleaning. |
· If the power cord is damaged, it must be replaced by a professional from the manufacturer, maintenance department or similar department in order to avoid danger. Avoid pinching, folding, knotting or damaging the power cord.
· It must be installed by professionals. Disassembling parts on the product yourself may damage the product or cause electric shock. Moving and handling by yourself may cause improper operation and damage to the machine.
For W19C
If your machine fails, please refer to the help information in the following table first. If the
problem cannot be solved, please contact the local maintenance department.
| Fault | Reason |
| The machine cannot produce water | 1. Check whether the raw water tank has water |
| 2. Check whether the filter element is blocked due to too much dirt | |
| Water flow is smaller | Check whether the filter element is too dirty or used beyond the service life |
| Water does not taste good | Check whether the filter element is not replaced after being used beyond the service life |
| Water leakage | 1. Check whether any parts of the machine have been dismantled without authorization |
| 2. Check whether the parts at the seepage place are screwed tightly, staggered in teeth, or sliding | |
| 3. Check whether the silicone seal ring at the seepage place is aged or damaged | |
| Electricity leakage and induced electricity of machine body | The machine is grounded poorly |
| Machine does not heat | 1. Is your dispenser connected to the power supply? |
| 2. The temperature-controlled protector on the heating barrel is not reset. | |
| Machine is not cooling | 1. Is your dispenser connected to the power supply? |
| 2. Did you turn off the cooling function? |
· If the power cord is damaged, it must be replaced by a professional from the manufacturer, maintenance department or similar department in order to avoid danger. Avoid pinching, folding, knotting or damaging the power cord.
· It must be installed by professionals. Disassembling parts on the product yourself may damage the product or cause electric shock. Moving and handling by yourself may cause improper operation and damage to the machine.
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