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Fault elimination & Fault description-W51
Fault elimination (W51)
If your machine fails, please refer to the help information in the following table first. If the problem cannot be solved, please contact the local maintenance department.
| Fault | Reason |
| The machine cannot produce water | 1. Check whether the raw water tank has water |
| 2. Is the filter element too dirty and blocked, or is the filter element not installed in place | |
| Water flow is smaller | Check whether the filter element is too dirty or used beyond the service life |
| Water does not taste good | 1. Check whether the parts on the machine has been dismantled without authorization |
| 2. Check whether the parts at the seepage place are screwed tightly, staggered in teeth or slide | |
| Electricity leakage and induced electricity of machine body | 1. Poor grounding of the water machine or the machine has a water leakage |
| 2. Whether the silicone seal at the water seepage is aged or damaged water machine Poor grounding or water leakage from the machine | |
| Machine does not heat | 1. Is your dispenser connected to the power supply |
| 2. The temperature-controlled protector on the heating barrel is not reset. | |
| Machine is not cooling | 1. Is your dispenser connected to the power supply |
| 2. Did you turn off the cooling function? |
If your machine fails, please refer to the help information in the following table first. If the problem cannot be solved, please contact the local maintenance department.
· If the power cord is damaged, it must be replaced by a professional from the manufacturer, maintenance department or similar department in order to avoid danger. Avoid pinching,folding, knotting or damaging the power cord.
· It must be installed by professionals. Disassembling parts on the product yourself may damage the product or cause electric shock. Moving and handling by yourself may cause improper operation and damage to the machine.
Fault elimination (W51G)
| Fault | Reason |
| The machine cannot produce water | 1. Check whether the raw water tank has water |
| 2. Is the filter element too dirty and blocked, or is the filter element not installed in place | |
| 3. Is the tap water cut off | |
| Water flow is smaller | Check whether the filter element is too dirty or used beyond the service life |
| Water does not taste good | 1. Check whether the parts on the machine has been dismantled without authorization |
| 2. Check whether the parts at the seepage place are screwed tightly, staggered in teeth or slide | |
| Electricity leakage and induced electricity of machine body | 1. Poor grounding of the water machine or the machine has a water leakage |
| 2. Whether the silicone seal at the water seepage is aged or damaged water machine Poor grounding or water leakage from the machine | |
| Machine does not heat | 1. Is your dispenser connected to the power supply |
| 2. The temperature-controlled protector on the heating barrel is not reset. | |
| Machine is not cooling | 1. Is your dispenser connected to the power supply |
| 2. Did you turn off the cooling function? |
· If the power cord is damaged, it must be replaced by a professional from the manufacturer, maintenance department or similar department in order to avoid danger. Avoid pinching,folding, knotting or damaging the power cord.
· It must be installed by professionals. Disassembling parts on the product yourself may damage the product or cause electric shock. Moving and handling by yourself may cause improper operation and damage to the machine.
Fault description
After the fault occurs, please remember the code first and turn off the power.
| Fault code | Reason | Processing mode |
| Fault E1 | After 120 minutes continuously of water purifying, the tank is not fully filled | Check for any leaks Is the raw water tank short of water Is the filter element installed in place |
| Fault E2 | Inlet water temperature NTC open circuit | Please contact after-sale service team |
| Fault E3 | Outlet water temperature NTC open circuit | Please contact after-sale service team |
| Fault E4 | Inlet water temperature has been detected below 0-1°C | Use water with 5 °C or more |
| Fault E5 | Communication fault, fault light on + “E5”. | Re-power on. |
| Fault E6 | Hardware heating circuit board fault has been detected | Please contact after-sale service team |
| Fault E7 | Ultra-temperature of heating parts | Automatically return to normal temperature after temperature -fall |
